Frequently Asked Questions

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

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What types of hair do you offer?

We offer a variety of 100% human hair extensions to suit different styling needs:

   •    Keratin Bonds – Lightweight, long-lasting, and discreet. Perfect for a natural, seamless look.

    •    Tape-Ins – Quick to apply and ideal for adding length and volume with minimal damage.

    •    Machine Wefts – Thick, durable wefts that can be sewn in for a full, voluminous finish.

    •    Genius Wefts – Ultra-thin, flat wefts that offer maximum flexibility and a natural blend—great for fine hair.

All of our extensions are made with high-quality human hair for long wear and a flawless finish.

How long does shipping take?

At Taylor’D Studio, all of our hair extensions are made to order to ensure the highest quality for each customer. Because of this, all sales are final, and we do not accept returns, exchanges, or refunds at this time. Please review your order carefully before purchasing, as once an order is placed, it cannot be modified or canceled.

Processing time for made-to-order items is approximately 10–14 business days before shipment. If an item is in stock, it will be processed and shipped sooner. Once your order has shipped, you will receive a tracking number via email. We are not responsible for any shipping delays caused by the carrier, customs processing, or incorrect addresses provided by the customer. Estimated shipping times are provided by the carrier and may vary depending on location.

As a locally owned small business in Canada, each order is personally handled with care to ensure you receive the highest-quality hair extensions. At this time, I am operating independently, which means processing times may vary slightly during periods of high demand. I appreciate your patience and support as I work to provide you with the best products possible.

Additionally, choosing the wrong color is not a valid reason for a return, exchange, or refund. I highly recommend reviewing our color guides or ordering a sample before making a final purchase. By placing an order, you acknowledge and agree to these terms. If you have any questions, please contact our customer support team before completing your purchase.

Do you accept returns or exchanges?

At this time, we do not accept returns, exchanges, or offer refunds. All of our products are made to order and considered final sale due to sanitary reasons and the nature of hair extensions.

Please ensure your order details are correct before checking out.If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery—we’ll do our best to make it right!
See our Return Policy for full details.

How do I care for my Taylor’D Hair?

To ensure longevity and maintain the quality of your hair:

  • Gently wash your extensions or wigs with sulfate-free shampoo and conditioner.
  • Air dry or use a low-heat blow dryer.
  • Store your wigs and extensions properly in a satin or silk bag to prevent tangling and damage.

Check out our Hair chronicles for more detailed instructions.

How long will my Taylor’D Hair last?

With proper care, installation, and removal, your Taylor’D Hair Extensions can last up to one year or more.

From my personal experience wearing my own brand, I’ve had the same keratin extensions for over two years—and they’re still going strong!

To make them last, treat them like your own hair:

    •    Keep them hydrated

    •    Use leave-in conditioners

    •    Always apply a heat protectant before styling

Following a consistent care routine and having your extensions professionally installed and removed will help you get the most out of your Taylor’D Hair.